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Forget acquisition, think customer marketing

18th July 2019

9:00 AM - 10:00 AM | 8:45 AM arrival (light breakfast provided)

Room Turing
Unlimited House
Great Pulteney Street
London
W1F 9NB

+44 (0)118 977 2677

Forget acquisition, think customer marketing

SaaS, PaaS, DaaS and even UCaaS - our sector is getting more ‘as-a-service’ every day. For consumers, this can lower the barrier to entry, but at times lowering the barrier to opt out too. This commercial shift places greater importance on the loyalty and retention of existing customers than ever. But in B2B tech, the focus is so often on acquisition. That needs to change, and soon.

The marketing for ‘as-a-service’ needs to shift to building sustainable relationships and creating long-term value from customers. It’s time to bring back things like retention marketing, customer onboarding and Customer Lifetime Value (LTV)! And support new functions like Customer Success and Customer Experience.

Join us at this free breakfast discussion on customer marketing, where we’ll explore the following questions:

  • Why do customers now mean more than ever?
  • What does the ideal post-sale customer journey look like?
  • When it comes to customer engagement – who is responsible for what?
  • Who is doing it well?
  • How do I move forward in my path to customer success?

​Address: Room Turing, Unlimited House, Great Pulteney Street, London W1F 9NB

Date: 18th July 2019

Time: 9:00 AM - 10:00 AM | 8:45 AM arrival (light breakfast provided)

This webinar has not been recorded yet

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